Section 1: Introduction and Overview

Purpose of the Policy

This Privacy Policy is designed to help users understand how Delivery Locate ("We", "Us", "Our") collects, uses, and safeguards the information you provide on our website, deliverylocate.com. Our commitment is to ensure the confidentiality and integrity of your personal data, providing a transparent overview of our practices.

Scope and Consent

By accessing or using our services, you agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy. The policy applies to all services offered by Delivery Locate, encompassing all user interactions and functionalities related to pick-up and delivery guidance.

Changes to the Policy

We reserve the right to modify this privacy policy at any time. Changes will be effective immediately upon the posting of the modified policy on the website. We encourage users to frequently check this page for any changes to stay informed about how we are protecting the personal information we collect. Your continued use of the service after any change in this Privacy Policy will constitute your acceptance of such change.

Legal Framework

As we operate under the laws of Indiana, we comply with local privacy statutes that protect your information and dictate the parameters within which we operate. This compliance is in accordance with the laws and relevant national data protection regulations.

Contact Information

For any questions or concerns regarding this policy or our practices, users can contact us directly through the provided contact information on our website. Our dedicated team is committed to addressing your inquiries and providing necessary support.

Policy Accessibility

This Privacy Policy is accessible from every page of our website through a direct link. It is available in a clear, readable format and can be downloaded or printed for your records.

User Responsibilities

As a user of Delivery Locate, you are encouraged to read this Privacy Policy thoroughly to understand how your personal data will be handled. Being informed of your rights and our obligations helps ensure a mutually beneficial relationship.

Section 2: Information Collection

Types of Information Collected

We collect both Personally Identifiable Information (PII) and Non-Personally Identifiable Information (Non-PII) to provide and improve our services. Here’s how we categorize the data:

· Personally Identifiable Information: This includes data that can be used on its own or with other information to identify, contact, or locate a single person. Examples include your name, email address, telephone number, and precise location data.

· Non-Personally Identifiable Information: This includes information that is about you but does not identify you specifically. Examples include your website usage data, preferences, and aggregated usage statistics.

How Information is Collected

1. Direct Inputs: Any information you provide directly when using our platform, such as during account registration, submitting queries, or providing feedback.

2. Technology-Based Collection: We use cookies, web beacons, and other similar technologies to track your activities on our site and gather data about how our service is used.

3. Visual Aids Submissions: When you use our visual aids feature, any images or videos you upload to help locate delivery spots are collected and stored.

4. Third-Party Services: We may receive additional information about you from third-party services and sources, such as data aggregators and public databases.

Purpose of Collecting Information

The information we collect serves several purposes:

· To personalize your experience and meet your specific needs.

· To improve our website and the services we provide based on the information and feedback we receive from you.

· To efficiently respond to your customer service requests and support needs.

· To administer contests, promotions, surveys, or other site features.

· To quickly process your transactions.

· To send periodic emails regarding your order or other products and services.

Children’s Privacy

We do not knowingly collect personally identifiable information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 13 has provided us with Personal Information, we will delete such information from our servers immediately.

Section 3: Use of Information

Purpose of Data Usage

The information we collect is used in a variety of ways to enhance our service offerings and ensure efficient operation:

1. Service Improvement: To continuously improve our website offerings based on the information and feedback we receive from you. We analyze data trends to enhance functionality and user experience.

2. Transaction Management: To process transactions. The information you provide about yourself when placing an order only to be used to service that order. We do not share this information with outside parties except to the extent necessary to provide the service.

3. Communication: To send periodic emails and notifications about our service. The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

4. Promotional Activities: To administer a promotion, survey, or other site feature that provides additional opportunities for engagement and value to you.

5. User Support: To help you efficiently resolve support issues and provide tailored assistance.

Analytical Purposes

We use aggregated and anonymized data for analytics and research purposes to understand how our users as a group use the services and resources provided on our website. This helps us in developing business strategies and determining operational changes.

Legal Compliance

We may use your information to comply with applicable laws, respond to governmental inquiries or requests from public authorities, to enforce our site policies, or protect our or others' rights, property, or safety.

Marketing Communications

We may use your information to send you promotional messages and content related to our services. However, you can opt out of receiving such communications by following the unsubscribe instructions provided in any of the emails we send.

Behavioral Advertising

We may partner with third-party advertising networks to either display advertising on our site or to manage our advertising on other sites. These ad networks use cookies and other tracking technologies to measure the effectiveness of their advertising and to personalize the advertising content you see.

Data Retention

We retain personal information for as long as necessary to provide the services you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies.

Section 4: Data Sharing and Disclosure

General Practices

We value your privacy and protect your information from unauthorized access or disclosure. Here are the circumstances under which your data may be shared:

1. With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as data analysis, payment processing, and customer service. These service providers are obligated by contract to protect your information and use it only for the services they provide to us.

2. Legal Obligations: We may disclose your information if required by law or if we believe in good faith that such action is necessary to:

o Comply with the law or with legal process served on us.

o Protect and defend our rights or property.

o Act in urgent circumstances to protect the personal safety of our users or the public.

3. Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy.

4. With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.

Aggregated Data

We may also share aggregated or anonymized information that does not directly identify you with third parties for marketing, research, or other purposes.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company, any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

International Transfers

Your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our service, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than in your country.

Section 5: Data Security and Integrity

Security Measures

We take the security of your personal information seriously and implement a variety of security measures to maintain the safety of your personal data. These measures include:

1. Encryption: We use SSL (Secure Socket Layer) encryption technology when transmitting certain kinds of information, such as financial services information or payment data, to enhance the security of data transmissions.

2. Secure Servers: All sensitive/credit information you supply is stored on secure servers accessible only to authorized personnel and protected against unauthorized access and use.

3. Regular Updates: We regularly update our technology and policies to adapt to new security challenges and protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data.

4. Access Control: We limit access to personal information to employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

Data Integrity

We process personal information only for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services.

Breach Notification

In the unlikely event of a data breach, we will notify you via email within 72 hours of becoming aware of the breach if it is apparent that personal data stored in an identifiable manner has been stolen or otherwise compromised.

Retention of Data

We retain personal information for as long as necessary to provide the services requested by you, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our policies. Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed.

Section 6: User Rights and Access to Information

Your Privacy Rights

As a user of Delivery Locate, you have specific rights concerning the personal information we hold about you. These rights include:

1. Right to Access: You have the right to access your personal data that we hold. This includes the right to be informed whether or not personal data about you is being processed, what data is being processed, and the purpose of the processing.

2. Right to Rectify: You can request that we correct any inaccuracies in the personal data we hold about you.

3. Right to Erasure ("Right to be Forgotten"): You can request the deletion or removal of personal data when there is no compelling reason for its continued processing.

4. Right to Restrict Processing: You have the right to block or suppress processing of your personal data under certain circumstances.

5. Right to Data Portability: You have the right to move, copy or transfer your personal data from one IT environment to another, securely and safely, without hindrance to usability.

6. Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including processing for direct marketing (such as receiving emails from us notifying you about other services), processing based on legitimate interests, or for the performance of a task in the public interest/exercise of official authority.

Exercising Your Rights

To exercise any of these rights, please contact us directly through the contact information provided on our website. We will respond to your request within a reasonable timeframe, and in accordance with applicable law.

Automated Decision Making and Profiling

We do not use your personal data for automated decision-making processes or profiling that produce legal effects concerning you or similarly significantly affect you.

Consent

You have the right to withdraw consent at any time, where relevant. Withdrawal will not affect the lawfulness of processing before the withdrawal.

Complaints

If you believe that the processing of your personal data infringes on legal requirements, you have the right to lodge a complaint with a supervisory authority responsible for data protection in your country, your state, or the place of the alleged infringement.

Section 7: Cookies and Tracking Technologies

Use of Cookies

Delivery Locate utilizes cookies and similar tracking technologies to track the activity on our service and maintain certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.

Types of Cookies Used

1. Essential Cookies: These cookies are crucial for you to browse the website and use its features, such as accessing secure areas of the site. Without these cookies, essential services like payment submissions or e-billing cannot be provided.

2. Performance and Analytics Cookies: These cookies collect information about how you use our website, for instance, which pages you visit most often, and if you receive error messages from web pages. These cookies don’t collect information that identifies you and are used only to help us improve how our website works.

3. Functionality Cookies: These cookies allow our website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. They can also be used to remember changes you have made to text size, fonts, and other parts of web pages that you can customize.

4. Advertising and Targeting Cookies: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They remember that you have visited a website, and this information is shared with other organizations such as advertisers.

Managing Cookies

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third-Party Tracking

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the service, deliver advertisements on and through the service, and so on.

Do Not Track Signals

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Privacy Policies of Other Websites

This website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Section 8: Additional Legal Information

Compliance with Legal Obligations

We comply with all applicable laws and regulations regarding data protection and privacy. This includes fulfilling our obligations under the Indiana state law and any other applicable U.S. federal laws.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Indiana, without regard to its conflict of law provisions. You agree that any dispute arising from or relating to the subject matter of this Privacy Policy shall be governed by the exclusive jurisdiction and venue of the state and federal courts of Indiana, USA.

Severability

If any provision of this Privacy Policy is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render this Privacy Policy unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.

Amendments

We reserve the right to amend this policy at any time. We will notify you of any changes by posting the new Privacy Policy on this site. We encourage you to periodically review this Privacy Policy for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Your Consent

By using our services, you consent to our Privacy Policy and agree to its terms. If you do not agree to this policy, please do not use our services.

Contact Information

Should you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us via the provided contact details on our website.

Effective Date

This Privacy Policy is effective as of [insert effective date], and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.